Given the necessity of digital inclusion, financial institutions need to work together to tackle data poverty as part of their wider support for vulnerable customers.
The advantages of tackling data poverty include:
- Providing greater financial inclusion by increasing access to online financial literacy resources.
- Promoting long-term financial independence, allowing survivors to carry out essential activities such as applying for jobs or applying for universal credit.
1. Increase in-branch access
Expanding and improving in-branch Wi-Fi and access to tablets or computers across retail banks will help cater to vulnerable individuals who lack at-home access to technology, Wi-Fi or data.
Access to Wi-Fi and in-branch devices can be signposted alongside in-branch digital tutorials and 1-on-1 banking sessions.
2. Partner with key stakeholders
The National Databank was established to tackle data poverty across the U.K. Through partnerships with Virgin Media O2, Vodafone and Three, free sim cards and data are provided to members of the community who need it. Working with the National Databank, vulnerable customers can gain access to sufficient data and technology.
The Digital Poverty Alliance is a U.K.-based organisation on a mission to end digital poverty for all. Join the Digital Poverty Alliance Hub to engage with other organisations, spark collaboration and explore new solutions to address data poverty.
The National Digital Inclusion Alliance is a U.S. organisation open to all. They support digital inclusion practitioners across the U.S. and the world by providing resources and on-the-ground strategies for providing digital inclusion services. Sign up to be part of the community and access further information here.
3. Think outside the box
Get creative with how to provide onboarding packages for survivors and other vulnerable customers. Examples may include providing data-related rewards or offline access to mobile banking apps and financial literacy resources.