1. Understand the challenge
Hear from the survivors, survivor support organisations and financial industry employees engaged in our research to gain a holistic perspective on the challenge.
- Engage with survivors to understand the true nature of the challenges they face and inform the development of your firm’s survivor empowerment programme.
- Ensure that all employees are aware of modern slavery, can identify the signs and understand their role in tackling the problem within the financial industry.
- Actively facilitate access to bank accounts for survivors by engaging with the FAST Survivor Inclusion Initiative.
- Collaborate closely with survivor support organisations to streamline survivor referrals and ensure wider support is clearly signposted.
- Revise your banking policies to ensure the barriers faced by survivors are addressed and promote greater survivor financial inclusion.
- Develop a trauma-informed training programme and ensure that all frontline employees complete this.
- Develop and review your existing digital inclusion strategy to ensure that data poverty is addressed, along with support for digital inclusion and the promotion of digital literacy skills.
- Ensure that appropriate and accessible financial literacy guidance is provided for survivors alongside all financial products and services.
- Consider how you can support survivors to be “work-ready”, by expanding access to existing initiatives and resources and partnering with relevant survivor support organisations.
- Ensure survivors are not barred from wider banking products due to their “survivor status” and actively support survivors to access these products, when appropriate.